I have a problem with games
Our Customer Services Agents are available 7 days a week to assist you with all your problems and queries. Email firstname.lastname@example.org describing your issue in detail. If your issue is credit related please close all gaming windows and double check your credit before contacting us. The integration of the cashier system requires closing all game applications to push available funds back to cashier. All transactions are available under MY ACCOUNT tab from the internal menu.
I can’t view the site contents or cashier / I can’t see the games
Our website is optimized to be used with Internet Explorer 8. We advise you to upgrade your browser to be able to access PlanetWin365’s full offer.
I would like to understand how the games work before I start playing
Every game has a detailed user guide. Open a game, click on the MENU followed by GUIDE to access all the rules and information about the game.
The registration page is down, I can’t register an account. Can you help?
Contact our customer services via email or chat and we will assist in solving the problem.
How can I credit my account?
We accept bank transfers and transactions via credit/debit cards, Neteller, Skrill and a number of e-wallets
What to do if I lose my password?
Email email@example.com with a request for a password reminder. Please provide your name, surname, date of birth and either your address or telephone number and the email address with which you have registered your account. We will verify your identity and issue a new password.